Goldwin Casino - プレイヤーの撤退が遅れています。

Hello I made a 50euro deposit at goldwin a few days ago and received free spins for free. After a few hours of playing, I had 500 euros paid out to me. Nothing has happened for 2 days and support always says the same, is processed as quickly as possible, blah blah. Account is also verified. Please help me

Hallo ich habe vor einigen Tagen 50euro Einzahlung bei goldwin getätigt und dazu Umsatzfreie Freispiele erhalten. Nach einigen Stunden spielen habe ich mir dann 500 euro auszahlen lassen. Seit 2tagen passiert nix und Support sagt immer das selbe, wird so schnell wie möglich bearbeitet, bla bla.konto ist auch verifiziert. Bitte helfen Sie mir

Dear toberoth318,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Ok

Dear toberoth318,

Has there been any news? Have you received your winnings We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.