Goldwin Casino - プレイヤーの撤退は、それ以上の説明なしに延期されます。

On the 6/30/2021 i made a withdrawal of 100 euro which was completed within 24 hrs all good then on the 05/07/2021 i made a withdrawal of 200 euro the same way as the 1st withdrawal but is still pending today on 16/07/2021

Dear Kenneth,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few more question to clarify the case even further. Is your account verified or did you process your first withdrawal without it? Was your first withdrawal generated with bonus money and the 200€ too?

It might be possible that if you generated your current winnings from no deposit bonus that this rule will apply:

"7.27 - Unless otherwise stated, the maximum withdrawal from a free bonus is EUR 100, USD 100, CAD 100,NOK 1000 or the equivalent in any other currency."

In this case it might take longer for the withdrawal to be processed as the casino need to check your bonus gameplay and reduce your winnings as the winnings are limited with bonus money.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

There was no bonus as i cancelled it and yes my account is verified

Thank you very much Kenneth for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Kenneth!

I will take care of your complaint from now on. I would like to invite Goldwin Casino's representatives into this discussion in order to help us resolve the issue.

Hello Team,

We can confirm that the user was paid successfully.

Regards,

Amanda H.

No go into my account and there is still 200 euro pending my 1st withdrawal was paid of 100 euro not my 2nd withdrawal its still pending !!!

Ok just been into my Goldwin account the 200 euro pending now says successful so just waiting for it to hit my bank.

Hello Kenneth!

Please let us know when you'll receive your funds into your bank account.

Yes i received my fund today ty

Hello Kenneth!

I am glad to see, that you've received your withdrawal. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.