Goldwin Casino - プレイヤーの撤退は遅れます。

Hello, I've been waiting for my payment since October 24th. I wrote to support but they always give the same answer. Hello Marcel,

Thanks for your email.

All payments are processed with priority, incrementally and in the order received by all users.

Rest assured that your payout will be processed and that you will be notified by email once the audit team has completed the reviews. What can I do there ? MfG Marcel

Hallo ich warte schon seid dem 24.10.auf meine Auszahlung.habe dem Support angeschrieben aber es kommt immer die gleiche Antwort von denen. Hallo Marcel,

Danke für Ihre E-Mail.

Alle Zahlungen werden mit Priorität, schrittweise und in der von allen Benutzern eingegangenen Reihenfolge verarbeitet.

Seien Sie versichert, dass Ihre Auszahlung bearbeitet und Sie per E-Mail informiert werden, sobald das Auditteam die Prüfungen abgeschlossen hat. Was kann ich da machen ? MfG Marcel

Hello Marcel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goldwin Casino. I would like to ask you a few more question before we would move forward.

Is your account verified in the casino? Did you use any deposit or no deposit bonus to accumulate your balance? Is this your first ever withdrawal request?

Please note that we always recommend to player to wait at least 14 days before the money would arrive from the casino, specialy if it's the first ever withdrawal request.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Hello, yes my account is verified. Got 220 free spins with no turnover for € 100. Is my first withdrawal at this casino

Hallo,ja mein konto ist Verifiziert. Habe für 100€ - 220 Freispiele ohne Umsatz bekommen. Ist meine erste Auszahlung in diesem Casino

Dear Marcel,

Just to clarify, you have received a no deposit bonus? Did you ever make any deposit into the casino? Did the casino ask you to make a deposit?

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.