Goldwin Casino - 選手の退会が遅れました。

Hello, first of all, I don't want to submit the whole thing directly as a complaint, it's more of an explanation for me if anyone has had a similar experience. The casino has a wide range of games as well as lots of bonuses, which is great. Almost too good in my opinion, I accumulated my sum with a €20 deposit and no wager free spins. I'm aware that it's just a simple €100, which is a lot for me. So I have read several times that the casino cheats, does not pay out etc. Which worries me.

I've been trying to verify myself for 4 days, which should only take 1-3 days but is still manageable.

do you think i get the money? Let alone am I verified?

if all this works, it would be a very good casino in my opinion.

I have to say that I have received the message "Your withdrawal of €100 blah blah blah was successful" several times, but when I look at the status it says "pending".

Mfg Marko

Hallo, vorerst angemerkt will ich das ganze nicht direkt als Beschwerde einreichen, es ist eher eine Aufklärung für mich ob jemand ähnliche Erfahrungen hat. Das Casino hat eine große Spielauswahl als auch viele Bonis, was super ist. Fast schon zu gut meiner Meinung nach, ich habe mit einer 20€ Einzahlung und no wager free spins meine Summe kumuliert. Mir ist bewusst, es geht nur um simple 100€, was für mich jedoch viel ist. Also ich habe mehrfach gelesen dass das Casino betrügt, nicht auszahlt etc. Was mir Sorge bereitet.

Ich probiere mich seit 4 Tagen zu verifizieren, was ja eigentlich nur 1-3 Tage dauern sollte aber noch überschaubar ist.

denkt ihr das Geld kriege ich? Geschweigedessen werde ich verifiziert?

falls das alles klappt, wäre es in meinen Augen ein sehr gutes Casino.

muss noch anmerken, mir kam schon mehrmals die Meldung „ihre Auszahlung von 100€ bla bla bla war erfolgreich" doch wenn ich den Status anschaue steht da „pending".

mfg Marko

Dear dukanovicmarko02,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Okay thank you, I'll wait patiently and hope for the best. 🙂

Okay Dankeschön, dann warte ich mal geduldig und hoffe aufs beste. 🙂

Hey, so the case is settled, the verification took a little longer than expected, but the payout came quickly after the verification. So the topic has been resolved, thank you for the help anyway 🙏🏻

I can definitely recommend Goldwin Casino because there are great bonuses 😊

Hey, also der Fall hat sich erledigt, die Verifizierung ging zwar etwas länger als gedacht, jedoch kam die Auszahlung flott nach der Verifizierung. Also das Thema hat sich erledigt, vielen Dank für die Hilfe trotzdem 🙏🏻

kann goldwin Casino aufjedenfall empfehlen, da es super bonuses gibt 😊

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, dukanovicmarko02, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru