Gomblingo Casino - プレイヤーのアカウント閉鎖リクエストが遅延されました。

I have been trying to close this account for weeks. Even said due to addiction and still not closed. I will not be depositing here again.

Zero responsible gaming options, CS just say they encourage players to bet responsibly but no limits can be applied

such a bad experience overall!

Dear Philly35,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found this:

3.22.3. The customer acknowledges, agrees and accepts that the procedure for Self-Exclusion with the Brand is as follows: If the customer wants to be Self-Excluded from gomblingo.com, he/she needs to contact us on the following email address: customercare@gomblingo.com

Customer’s email needs to include the following information:

(a) a clear request that states that customer wishes to be fully Self-Excluded (not partially restricted) on a voluntary basis;

(b) the duration of the period of the Self-Exclusion, with a minimum of twenty-four hours.

When was the first time you informed the casino about your gambling problem? Could you please forward all self-exclusion requests to kristina.s@casino.guru? Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

2 weeks ago I sent an email, then everyday after that for the next 4 days then got tired of it! The last email from them was saying I needed to prove my identity to close the account!

pls don’t open an account here it’s a shambles