Gomblingo Casino - プレイヤーの自己排除は尊重されませんでした。

Hello, I requested a self-exclusion for one year at Gomblingo and mentioned that I am addicted to gambling!

However, the account was only closed for 30 days before being reopened.

Now I've played again and lost at least 800 euros.

Hallo, ich habe bei Gomblingo einen Selbstausschluß für ein Jahr beantragt und geschrieben, daß ich spielsüchtig bin!

Das Konto wurde nur für 30 Tage geschlossen und wieder geöffnet.

Jetzt habe ich wieder gespielt und mindestens 800 Euro verloren.

Dear Mombas77,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gomblingo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share with me your self-exclusion request mentioning the gambling problem?
• Could you please provide supporting evidence your account was reopened prematurely and the timeline of key events?
• (date of your self-exclusion request, date when your account was closed, reopened, date of the deposits?
• Is your account still open?
• Have you asked the casino to refund you your deposits due to failed self-exclusion yet? With what result?
• You can share screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

I have sent you the evidence in the attachment.

My player account was still open yesterday and I played and still lost money.

This afternoon my player account was closed.

Hallo,

ich habe Ihnen im Anhang die Nachweise gesendet.

Mein Spielerkonto war gestern noch offen und ich habe gespielt und noch Geld verloren.

Heute Nachmittag wurde mein Spielerkonto dann geschlossen.