Gomblingo Casino - 決済が遅延しているとのクレームがあります。

On the 14th, I requested a withdrawal, it's been 7 days and I haven't received any money yet. On Friday, I was informed in the live chat that it only has to be transferred now. I find this too long, even if it's my first withdrawal there.

Am 14 beantragte ich eine Auszahlung, es sind 7 tage vergangen und ich habe noch kein geld erhalten.Am freitag wurde mir im Live chat mitgeteilt das es nur noch Überwiesen werdenmuss.Finde das zu lange ,auch wenn es dort meine erste Auszahlung ist .

Dear manuelskok,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you very much for your reply and your help. To date I still have not received any payout, I am told something new every day by customer service. Yesterday it said it will be transferred yesterday. Last night it said it is in the queue for Payment. And today it is said that it is in progress. Nobody from customer service knows and says otherwise. I really feel betrayed

Vielen Dank für Ihre Antwort und Ihre Hilfe.Bis heute hab ich immer noch keine Auszahlung erhalten, mir wird jeden Tag etwas neues erzählt vom Kundenservice.Gestern hieß es ,es wird am gestrigen Tag überwiesen.Gestern Abend hieß es es ist in der Warteschlange zur Auszahlung.Und heute wird erzählt das es in Bearbeitung ist .Keiner vom Kundenservice weiss bescheid und erzählt etwas anderes. Fühle mich wirklich schon verarscht

Dear manuelskok,

Have you received your withdrawal from the casino yet?

Got an email from the casino that it was transferred. When the money has been received, I will contact you immediately.

Thank you

Habe eine Email vom Casino erhalten das es überwiesen wurde. Wenn das Geld eingegangen ist ,werde ich mich sofort bei euch melden.

Vielen Dank

Thank you for your help, the money is on it 🙂 that's the end of it

All the best to you

Ich danke für ihre hilfe ,das geld ist drauf🙂damit hat es sich erledigt

Alles Gute euch

Dear manuelskok,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru