Gomblingo Casino - 選手の退会が遅れました。

Hi, here we are in front of another casino that you should stay away from. I entered a withdrawal request of €5000 on April 8th.

The game account had already been verified.

No use of bonuses.

Via chat, I was guaranteed that the maximum time frame for payment of withdrawals was 48h and instead, 10 days later, the withdrawal is still pending. I get no response via email while in live chat they continue to give useless and vague answers.

Salve, eccoci di fronte ad un altro casinò da cui bisognerebbe stare lontani. Ho inserito una richiesta di prelievo di 5000€ il giorno 8 aprile.

Il conto gioco era già stato verificato.

Nessun utilizzo di bonus.

Via chat mi era stato garantito che la tempistica massima prevista per il pagamento dei prelievi era di 48h e invece a distanza di ormai 10 giorni il prelievo è ancora in sospeso. Via mail non ottengo alcuna risposta mentre in chat live continuano a dare risposte inutili e vaghe.

Dear carsix79,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Did you invent this 14 day rule to wait? Any serious casino pays out within 3-4 days at the latest. Chat support assured me that withdrawals, once entered, would be paid within 24 hours.

So I decided to file a complaint with the CEG.

Questa regola dei 14 giorni da aspettare ve la siete inventata voi? Ogni casinò serio paga al massimo entro 3-4 giorni. Il supporto via chat mi aveva assicurato che i prelievi, una volta inseriti, sarebbero stati pagati entro 24h.

Quindi ho deciso di inviare un reclamo alla CEG.

After the sudden intervention of the regulator they finally paid my withdrawal and I immediately closed the gaming account.

Avoid this casino and all casinos operated by NewEra company.

Dopo l'intervento repentino dell'ente regolatore hanno finalmente pagato il mio prelievo e ho chiuso immediatamente il conto gioco.

Evitate questo casinò e tutti i casinò gestiti dalla società NewEra.

I can assure you that I didn't intend to invent anything new. My statement was merely pointing out that we handle any payment-related complaints that are delayed after 14 days have passed. Usually, players receive their winnings during this timeframe in most cases.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, carsix79, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru