Gomblingo Casino - 選手の退場が遅れました。

They only allow $5000 per week. And I won $22000. It's been 5 days and they haven't paid out yet. No one responding via email.

Dear akpk1977,

Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Thanks Petronela. Thanks for your help.

i hope they solve it. But I am still not getting any reply from them. No reply what so ever from them

I see. Could you please advise if you completed the account verification successfully already?

Yes. I have sent all the required documents and during one of the Live chat they said no problem with documents which means it's verified.

Hi Petronela, Have you talked to them or done something?

Please help me here.

Please help me urgently. I am not getting my money. Have you heard from them?

You too are not replying. I am not getting any response from anywhere. I need your assistance the most at this time.

Please help

Just because I don't respond the very next day doesn't mean I'm unwilling to assist you. You may have noticed the timer in the top right corner, which allows each party involved seven days to reply. While we strive to provide prompt responses, please understand that we handle over 600 complaints simultaneously, necessitating thorough investigation and analysis for each case. Sending daily messages will not expedite the process; in fact, it may have the opposite effect.

I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

My apologies Petronela for frequent replies. But I am really anxious. Not sure when I will get my money. I just need your help. Please keep me updated

Hello there,

Thank you akpk1977 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Gomblingo Casino for their help in resolving this complaint. We would like to know what happened to the withdrawal and if we can do anything to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Peter and akpk1977,

We would like to inform you that this Player has already received two withdrawals successfully since submitting this complaint. 

The last approved and processed withdrawal was on the 11th of August 2023 (Friday). 

Kind Regards,

Gomblingo Team

Thank you Gomblingo Casino Team for the update. Dear akpk1977, can you confirm you have received your withdrawals and you no longer require assistance? Thank you in advance!

Yes I have. First withdrawal delayed by 15 days and second It’s delayed by 3 days though .

But thanks gomblingo Team. And I request you to please process on time.

thanks casino guru Team for your help

Dear akpk1977,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter