GoSlot! Casino - プレイヤーのアカウントは閉鎖されました。

Hello! so I got lucky and won 1000 euros from a deposit freespin bonus on Goslot! Casino on the 4 of october 2022.

Recently my withdrawal of that 1000 euros got cancelled and account closed. This was due to "not wagering the depositted amount once".However, i indeed did wager my initial deposit once before withdrawing it. My account was fully verified and I'm sure they do have all this information in their database.

Hope you can help me with this issue thank you!

Dear rashamaka,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which exact promotion you activated? Have you placed a real money deposit before or after redeeming Free Spins?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello! the promotion is this one: https://goslot.com/en/casino-promotions/tuesday-free-spins

I placed bets after I claimed the freespins. I wagered the required amount from my initial deposit (1x) and did the same for the freespins winnings (35x)

Thank you very much, rashamaka, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello rashamaka, 

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite GoSlot! Casino to join the conversation and participate in the resolution of this complaint.

Dear GoSlot! Casino,

The player states that all wagering requirements have been completed. Can you please clarify the reason for the player's funds being confiscated and their account having been blocked?

Kind regards,

Adam

Dear rashamaka, 

The casino has contacted me and stated that they require written permission from you to allow them to share details about your account with us.

If you agree to this, you can do so by responding to this thread and stating that you give the casino permission to share personal information with Casino Guru and its representatives.

Kind regards,

Adam

Dear rashamaka, 

Please respond to my previous post. I will extend the timer for 7 days. Please be aware that if we do not hear from you within the set timeframe the complaint will be rejected.

Kind regards,

Adam

Dear rashamaka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.