GoSlot! Casino - 選手の退場が遅れています。

Hello, I play at Goslot Casino.

I'm fully verified there and have already received 4 smooth payouts.

Since Friday, I've been waiting for the next payout and everyday they just keep putting me off. Can anyone help me ?

Hallo ich spiele im Casino Goslot.

Ich bin dort vollständig verifiziert und hatte schon 4 reibungslose Auszahlungen erhalten.

Seid Freitag habe warte ich auf die nächste Auszahlung und werde von Tag zu Tag nur vertröstet. Kann mir hier jemand helfen ?

Dear Mario62,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello..

Thank you very much for your answer.

Unfortunately, I still haven't received an update as to when the withdrawals will be approved.

The latest status is that additional checks (which cannot be announced) are carried out on players from time to time.

I am fully verified there and always play there without a bonus.

LG Mario

Hallo..

Lieben Dank für ihre Antwort.

Leider habe ich immer noch kein Update, wann nun die Auszahlungen genehmigt werden, bekommen.

Der letzte Stand ist, das zusätzliche Kontrollen (die man nicht bekannt geben darf) von Zeit zu Zeit bei Spielern durchgeführt werden.

Ich bin dort vollständig verifiziert und spiele dort auch immer ohne Bonus.

LG Mario

Has the check of your account been concluded? Was your payout complete or do you require our assistance?

Hello..

I just wanted to write too😀

I finally received my payout.

LG Mario

Hallo..

Wollte gerade auch schreiben😀

Habe endlich meine Auszahlung erhalten.

LG Mario

Dear Mario62,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru