Grand Mondial Casino - プレイヤーのアカウントがブロックされました。

Hi I have been locked out from your site and would like to rejoin. I really enjoy playing casino

Hello traceygladue7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Grand Mondial Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any kind balance on your casino account? When was the last time you spoke to the casino and what was it about? Did they explain the reason of the block?

Looking forward to your answer.

Regards,

Nick

Dear traceygladue7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi I began in june2023. I didn't have a balance in my account. Just alll of a sudden in February I got blocked out. No reason why. I just tried to log into my account and said that I was locked out. Yes I would like to rejoin on Grand mondial. Thank you

Dear traceygladue7,

Unless you have any remaining balance on your casino account, they are allowed to close it without any reason given and nobody can force them to change their decision. I would recommend to play in a different casino.

Is there anything else we could assist you with?

Hi there was no reason or explanation I just went to log in and said my account was inactive. I was a regular customer or player if their slot games

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.