Gransino Casino - 勝利後、プレイヤーのアカウントは閉鎖されました。

Good morning, I live in Germany. The casino has locked my account after a win. There are 1000 € on the account, and they acknowledge this. I made a deposit there using Jeton. They asked me to provide a crypto account for withdrawal, which I reluctantly set up since I have no knowledge about this. Now they are not paying out. It has been 14 days. I can no longer log in.

Guten Morgen lebe in Deutschland. Das casino hat mein Account nach Gewinn gesperrt. 1000 € sind auf dem Account, daß geben die auch zu. Habe dort mit jeton eingezahlt. Ich sollte bei der Auszahlung ein krypto Account eingeben, was ich mir mit Unzufriedenheit angelegt habe, da ich davon keine Ahnung habe. Jetzt zahlen die nicht aus. 14 Tage sind um. Ich kann mich nicht mehr einloggen.

Hello jablonski1911,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gransino Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that the player has to use the available payment methods or the ones offered by the casino.

Looking forward to your answer.

Regards,

Nick