GratoWin Casino - 選手の退会が遅れました。

I can't make the withdrawal the money doesn't fall into the account I got a bonus of 35 to start with I hit my goal he asked me to make a deposit I made it and now the withdrawal doesn't fall into the account

Não consigo fazer o levantamento o dinheiro não cai na conta ganhei um bônus de 35 pra começar bati a meta pediu pra mim fazer um depósito fiz e agr não cai o levantamento na conta

Dear p24bygrxkr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Dear p24bygrxkr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.