GreatWin Casino - プレイヤーのアカウントがブロックされました。

Hi, I made a win on slots around € 1700, the casino allows withdrawals of up to € 500 per day, and I made a withdrawal of € 500, only the next day my account was disabled and closed. I try to contact customer service by email, but no one responds. The online chat changes version every time and that they cannot release information, but I will be contacted by email from the casino, obviously this never happened. It is a scam casino, I did not have active bonuses or multiple accounts, I played regularly, and now I find that I have been scammed all the money I won.

Salve, ho effettuato una vincita alle slot intorno ai 1700€, il casino permette ritiri fino a 500€ al giorno, ed ho effettuato un prelievo da 500€, soltanto che il giorno successivo il mio account è stato disabilitato e chiuso. Provo a contattare il servizio clienti via email, ma nessuno risponde. La chat online ogni volta cambia versione e che non possono rilasciare informazioni, ma che verrò contattato via email dal casino, ovviamente mai avvenuta la cosa. È un casino truffa, io non avevo bonus attivi o account multipli, giocavo regolarmente, e adesso mi ritrovo che mi hanno truffato tutti i soldi vinti.

Dear Pud89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise how long ago was your account blocked? Are you sure it is not audited only? Have you completed account verification successfully in the past?

Please understand that it is a common procedure for casinos to audit players’ accounts. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I was finally contacted by the casino, and they informed me that my account after careful verification,

has been unlocked. So the case is to be considered resolved. Thanks for your help.

Sono stato contattato finalmente dal casinò, e mi hanno comunicato che il mio account dopo un'attenta verifica,

è stato sbloccato. Quindi il caso è da reputarsi risolto. Grazie per l'aiuto.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Pud89, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru