GreatWin Casino - プレイヤーの入金が遅れています。

Hello, at February 16th 13:43 CET my €200 deposit in the form of 1.60193922 LTC was completed, and received by the LTC address their payment provider provided. Since then my deposit has not been credited to my account, and every time I contact their support they just tell me the financial department will look into it as soon as possible. For it to take nearly 48 hours, and likely much more, is quite frankly unacceptable, when as things stand, they have stolen my deposit. I have attached screenshots of the LTC address I was provided to send to and proof of the funds being sent and received at the address.

Dear vtlz, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Surely it's the casino's responsibility to fix it when something has gone wrong with their chosen payment provider. I don't even know who the payment provider is or how to contact them.

They've fixed it now, and credited my 95% of my deposit. Consider it 95% solved. I'll take it, better than nothing.

Thank you for letting me know.

Could you please specify the amount you received in your account?

Is it possible that the difference between the amount you sent and the amount you received is due to fees or fluctuations in cryptocurrency value?

I believe I received the amount the LTC was worth at the time of them crediting the deposit three days later, rather than what it was worth at the time of me actually making the deposit. They credited €191.90, while the value of the LTC they received at the time of the transaction was minimum €196. I don't care enough about it to go any further, you can close the case.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.