GreatWin Casino - プレイヤーの撤退が遅れています。

i made a withdrawal on January 20 , 2025 and didn’t receive the money yet , contacted chat many times they inform a delay in payment . I am a verified account and a old customer at Greatwin and I have never have a issue with that casino before

Dear wardangeorges, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus? 

What types of games did you play - e.g. slots, live casino games, sports betting?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Regarding greatwin casino I am a verified player with 4 years history playing at greatwin casino, the win is on a slot machine and haven't received my winning since January 20, 2025

And sure I made many withdrawals in the past with no issue at all

Thank you for your response. Before we proceed with the investigation, please forward me the communication between you and customer support regarding the delay in the processing of your payment at veronika.f@casino.guru. Alternatively, you may post screenshots here.

Thank you very much, wardangeorges, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello wardangeorges,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the GreatWin Casino representative to enter the discussion.

Dear casino representative, could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which wardangeorges can expect his withdrawal to be processed?

Dear all,

Thank you for reaching out!

Please be informed that the customer's withdrawal is paid out.

We hope this helps us reach the resolution of the case.

Best regards,

Greatwin team

Thank you casino guru, I received the some of 400 hundred from greatwin casino, you been very helpful and also thanks to greatwin Rep for solving this long standing issue. Best regard to all.

Dear wardangeorges,

We're glad to hear that your issue has been resolved. We would also like to thank the GreatWin Casino for their swift assistance. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with any casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help! 

Best regards, 

Martin

Casino.Guru