GreatWin Casino - プレイヤーの撤退が遅れています。

Withdrawal made on March 3 via created network (litecoin) not yet taken charge, contacted several times they tell me that there are delays and that the times from the regulation are only indicative...

Prelievo eseguito il 3 marzo tramite rete creato (litecoin) non ancora preso in carico, contattati più volte mi dicono che ci sono ritardi e che i tempi da regolamento sono solo indicativi...

Dear Spaike9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

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