GreatWin Casino - プレイヤーはプレイ中に技術的な不具合を経験しました。

I was playing mega ball And was betting $1 per card/33 cards. I got three lines on one card. I believe it would be $250 plus multiplier. They paid $5 for the card. I contacted support and they said it looked paid out properly I play this game often and I’ve had issues in the past where it hasn’t paid out properly. I asked that they escalate but no reply

Dear NylaHush,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that pay-outs are calculated automatically by the system, not manually, by the casino. Therefore, it is much unlikely, that a mistake occurs. Sometimes it's just too difficult to work out for players themselves, how much the correct win should be and that's where misunderstandings happen. All the aspects as denomination and the amount of active line should be considered when working out the amount of the winning.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Have you received any reply from the casino by now? If yes, please forward it to petronela.k@casino.guru.  

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Emailed you. Please note. This is for Great Win Casino. I’m not able to edit it

Please delete this complaint. I’ve redone with proper Casino name

Thank you, NylaHush, for your reply and email. I have switched this complaint to the correct casino.

I do apologize, but on the forwarded screenshot, there are two highlighted lines (not three). Is that correct?

Dear NylaHush,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.