GreatWin Casino - フリースピン中にプレイヤーのゲームがフリーズします。

I've deposited just under 100€ in increments of 10€ and 20€, and tried to play normally. The game was constantly freezing when I won free spins. There wasn't a single normal payout! This casino is a complete scam. What can I do to get my money back?

Ich habe knapp 100€ in 10er / 20er Schritten eingezahlt und versucht normal zu spielen. Spiel hing sich permanent auf als Freispiele erzielt worden. Es gab auch keine einzige normale Gewinnausschüttung! Dieses Casino ist ein absoluter Betrug, was kann ich tun um mein Geld zurück zu bekommen?

Dear Clxssified,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to petronela.k@casino.guru? Have you stopped playing right after the incident?

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Clxssified,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.