Hejgo Casino - プレーヤーの預金が失われたようです。

Paid €50 to the casino 10 days ago. Despite numerous emails and chats with the casino, the deposit amount has not been credited to this day. The customer service can't seem to say what the problem is and has been putting me off for days.

I have sent proof of the debit from my account to the casino several times. However, there is no response from the casino.

Habe vor 10 Tagen 50€ an das Casino gezahlt. Die Gutschrift des Einzahlungsbetrags ist trotz zahlreicher Mails und Chats mit dem Casino bis heute nicht erfolgt. Der Kundenservice kann hier scheinbar nicht sagen, was das Problem und hält mich seit Tagen hin.

Nachweise zur Abbuchung von meinem Konto habe ich mehrfach an das Casino gesendet. Vom Casino erfolgt jedoch keinerlei Reaktion.

Dear jh90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify if you have tried contacting your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

The casino credited the deposit after 13 days today.

Many thanks for the support

Das Casino hat die Einzahlung heute nach 13 Tagen gutgeschrieben.

Vielen Dank für die Unterstützung

Dear jh90,

I'm glad to hear your deposit was credited to your account. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru