Helabet Casino - サポートの応答がないために、プレイヤーの撤退が遅れています。

Hello, since 11-07-2024, I have been trying to withdraw the funds from my account, but when I attempt to withdraw, a notice pops up instructing me to contact the security team at this email:

(security@helabet.com). I did so on the same day, 11-07-2024, but as of today, 11-11-2024, I have not received any response, not even a confirmation email. I also asked via chat, but they tell me that they don't have a minimum response time.

hola, desde el 07-11-2024 que estoy intentando retirar los fondos de mi cuenta, pero al momento de retirar salta un letrero que me indica que me comunique con el equipo de seguridad a este correo:

(security@helabet.com), lo cual hice el mismo día 07-11-2024, pero hasta el día de hoy 11-11-2024 no he recibido respuesta alguna, ni siquiera un correo de confirmación, pregunte también vía chat, pero me dicen que no tienen un tiempo mínimo de respuesta.

Dear d85269088,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Helabet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account blocked? Can you log in to play or to deposit?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Have you completed account verification in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas