Helabet Casino - プレイヤーの出金リクエストは拒否されています。

Hello, I made a 316tnd deposit into my helabet account, I have won and I wanted to withdraw the money, they did let me withdraw the initial deposit I made which is 316tnd, but now when ever I try to withdraw they keep rejecting it and keeps giving me the same payment processing error message, I have tried to contact them but they been saying the nonsense and now they won't even reply.

I have tried different amounts but still the same thing.

Hello Dedaarfa,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Helabet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello, much appreciated for your response and ability to help me.

Yes my account is indeed verified since 2023.

My winnings were from my deposit and not their bonus money.

Today was the last time I sent them an email, they keep saying the same thing.

Ps: they did the same thing back in October 2023 I won't about 1250$ which is 3900 tnd and they didn't let me withdraw until I played with them and lost them all.

Hello Dedaarfa,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Dear Dedaarfa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.