HellSpin Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

Hi I played with helspin they not pay me.

" Our security department has identified activity in your account, which is considered as fraud.

In this regard, your account has been closed and all funds have been confiscated.

If in the future we find out that you have opened a new account in our casino, the accounts will also be closed and all funds confiscated."

I not sure what I do wrong

can you help?

Dear ChatSlot,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

Have you accumulated your winnings with or without an active bonus?

Have you communicated with customer support after your account was blocked? Have you received any closer explanation about the reason your account was closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Could you please advise if you passed the full KYC verification?

yes

Have you made any successful withdrawals from this casino before?

no

Have you accumulated your winnings with or without an active bonus?

not sure don't think so

Before we proceed with your case, please forward me all the communication between you and the casino as well as any other evidence that could be relevant to the investigation. My email address is veronika.l@casino.guru. Thank you.

Dear ChatSlot,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.