HellSpin Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

They closed my account and they will not pay my winnings. Support told me that my account is closed and winnings will not be payed. They approved all my documents, and told me to wait for my withdrawal.

Hello bacnikklemen,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HellSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Since when exactly is the withdrawal pending? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello! I won money using their welcome bonus. 1000€ was pending probably 3 days. Other 7000€ was on my balance. I dont have printscreen of pending withdraw. Today chat told me that i dont have to send any more documents and everything is fine. Last time i spoke to casino was today in the morning and on email. Will send also chat transcript of todays morning chat.

Dear Bacnikklemen,

I hope this message finds you well. As we typically recommend allowing up to 14 days for withdrawals once an account is verified, could you kindly provide an update on whether there has been any progress with your payment?

Your feedback would be greatly appreciated, and we are here to assist if needed.

Best regards,

Nick