HellSpin Casino - プレイヤーの出金リクエストが遅れています。

I won 100 thousand euros. I was able to withdraw the first part of 4 thousand euros, but now all further withdrawals are being denied. They have been in processing for 3 days in a pending queue.

Hello Austriandemo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HellSpin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please keep in mind that almost every casino has a withdrawal limit and you won't be able to receive more than stated in their terms -

Looking forward to your answer.

Regards,

Nick

Hello, thank you for the Response and for opening the case. I successfully verified my account on the 24.11.2024 . My winnings are without bonuses and originated from a real money deposit. I last communicated with support via email today, November 28, 2024, and yesterday, November 27, 2024. I asked them how much longer the process might take, and received the following response:

"Dear Player,

We fully understand your concerns and frustration regarding the waiting time; however, we must inform you that our security department is currently conducting a thorough review of your withdrawal request. This includes verifying the uploaded documents and reviewing account activity to ensure the highest level of security and compliance. Once the review is completed, you will receive an email from our support team.

We apologize for any inconvenience and thank you for your understanding.

Best regards,

Casino Support Team"

Hello they approved another 2 withdrawals, so far it seems to be working. Does this Casino have a license?

Dear Austriandemo,

I hope this message finds you well. I’m pleased to hear that the withdrawals are currently being processed. As previously mentioned, it’s important that the withdrawals are conducted in accordance with the established rules, including adherence to the maximum withdrawal limits per day, week, and month.

Additionally, following our latest review, we’ve confirmed that the casino holds a Curaçao Interactive Licensing (CIL) license.

Please keep us informed on the progress regarding the payouts. Should you need any further clarification or assistance, don’t hesitate to reach out.

Best regards,

Nick