HellSpin Casino - プレーヤーが賞金の減少について苦情を言っています。

I want to report a scam for you. In hell spin I won 33 euros and they gave me free spins. I waited the whole amount until 1200 euros which was the ratio. And I was winning 300 euros and they only gave me 49 euros.

Dear Peris1800,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with HellSpin Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

of course. hell spin gave me free spins explained and I won 33, I continued to win somewhere around 500 euros until I did the x40 that the casino sets. I was winning 300 euros at that moment. and the result was that only 49 euros of the winnings appeared to me.

Dear Peris1800,

As you have used a no deposit bonus, the casino followed their terms accordingly: https://hellspin.com/rules/bonuses

Based on our description, you've received the full amount you were eligible for.

Is there anything else we could assist you with?

Dear Peris1800,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.