HellSpin Casino - 選手の退会が遅れました。

I made a withdrawal of 150 euros..while they accepted it and it was approved now they tell me that they are waiting for the bank to approve it..while in another withdrawal this never happened..I start to doubt and fear that they are fooling me

Έκανα μια ανάληψη 150 εύρω..ενώ την δέχτηκαν και εγκρίθηκε τώρα μου λένε ότι περιμένουν να την εγκρίνει η τράπεζα..ενώ σε άλλη ανάληψη αυτό δεν έγινε ποτέ..αρχίζω και αμφιβάλλω και φοβάμαι ότι με κοροϊδεύουν

Dear Melinaki, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Do I understand correctly that you have made successful withdrawals before?

Thank you very much in advance for your reply.

Best regards, 

Kristina

Dear Melinaki,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.