Heybets Casino - プレイヤーのアカウントは閉鎖され、出金が遅れています。

I made a deposit and placed bets in heybets for about 6 months, during these couple of months I withdrew money 2 times. The amounts were not very large, about 20-30 dollars, they arrived very quickly, which reassured me. I made a larger withdrawal request in early October. My request hung unprocessed for 3 weeks. All these time site support did not respond to my messages.

Now I can’t even log into my account; when I try to log in, an error pops up ''Account is not activated''.

Dear timber, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

What types of games did you play? Were they slots, live casino games, or did you make bets on sports?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

No KYC verification was requested. I am ready to go through it without problems, if necessary

No bonuses were used.

I only placed sports bets.

Thank you for the update.

As you might know, our forum Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika