Heybets Casino - 決済が遅延しているとのクレームがあります。

I created an account after reading a reddit post giving it a good review. Deposited 65 dollars and not even a couple hours later I was up over 4k playing Mines. I only requested a withdrawal of $450 at first, and not a single cent has made it to my account. Support has completely disappeared and so has my remaining balance.

I reached out to the Curcao Gaming Board (because their logo is displayed on teh site) to submit a complaint. They informed me that this casino is not under their jurisdiction (therefore my case is dismissed). Meaning they're lying about where they are operating out of, who they are, and almost definitely are a complete scan from start to finish.

Don't out your money here, please.

Dear msmahaj722,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear msmahaj722,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.