The player from Lithuania had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team had attempted to assist the player by communicating with the casino; however, repeated attempts to obtain a response were unsuccessful. The casino's lack of cooperation, coupled with its unlicensed status, had led to the complaint being marked as 'unresolved.' The player was informed that if the casino decided to respond, the complaint could be reopened for further assistance.
リトアニアのプレイヤーは、当社に連絡する 2 週間未満前に出金リクエストを提出していました。その日までに賞金は受け取っていませんでした。苦情チームはカジノと連絡を取り、プレイヤーの支援を試みましたが、回答を得ようと何度も試みましたが、失敗しました。カジノの協力の欠如と無認可の状態が相まって、苦情は「未解決」とマークされました。カジノが回答を決定した場合、苦情はさらなる支援のために再開される可能性があるとプレイヤーに通知されました。
自動翻訳:![](https://static.casino.guru/res/202502141249/images/svg/translated-by-google.svg)