Heybets Casino - KYCの問題により、プレーヤーの引き出しが遅れています。

Hallo Casino Guru Team ,

i have requested a withdraw after already depositing over 10 Times in the Website.

The withdraw request was on 28.08.2024

After a few days a man named luke wrote me about the kyc requirement. I send my ID and proof of Adress as described.

Before and after that the support ignores every Message from me and keep me on ready.

I really need Help Here to get the withdraw going.

Dear julianballi17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you for opening the case.

After a kyc was requested I sent all the required documents.

Now I've been waiting for an answer for a week.

My support messages were read but not answered.

Vielen Dank für die Eröffnung des Falls.

Nach dem eine kyc angefragt wurde habe ich alle benötigten Dokumente gesendet.

Nun warte ich seit einer Woche auf eine Antwort.

Meine Nachrichten im Support wurden gelesenen , jedoch nicht beantwortet.

Hello julianballi17,

Have there been any developments since our last conversation, please? 

Hello,

Yes, after 2 weeks another document was requested.

Now I have been told that the KYC check can take up to 7 days. So I should get an answer or feedback on the KYC by September 19th. I will then update the complaint here

Hallo,

ja es wurdee nun nach 2 Wochen ein weiteres Dokument angefragt.

Nun wurde mir gesagt dass die Prüfung der kyc bis zu 7 Tage in Anspruch nehmen kann. Somit sollte ich bis zum 19 September eine Antwort bzw. Eine Rückmeldung zur kyc bekommen. Ich werde daraufhin die Beschwerde hier updaten

Thank you, julianballi17. I will be waiting patiently for the update.