HighStakes Casino - プレイヤーが賞金を受け取れずにいます。

Hello,

I deposited $40 US dollars and played on highstackes casino and I won $100 dollars so to check out the casino withdrawal policy I requested a $50 USD withdrawal.

the casino policy is clearly stated that under $100 there’s no need for KYC but not to lie I have tried and emailed my documents 3 times but no response from them at all and suddenly they have cancelled my withdrawal but I don’t see the balance has returned to my account

this casino is clearly showing unfair practices and not providing a response or update

Dear daksheshpatel6,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear daksheshpatel6,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.