HitNSpin Casino - プレイヤーのアカウントは複数アカウントのため閉鎖されました。

I have played at this casino using both my laptop and my iPad. They have different email addresses, but it's still one person and one payment card being used. Currently, the casino has excluded me on the grounds of "Multiaccount" (ID 61020511 and ID 61890704). I find it odd that the casino has no objections as long as it's the customer depositing money with them. They should issue a warning that you have an account linked to a different email address. When I sent them verification information, I didn’t receive any email back about whether it was approved or rejected. Only after four days, when I tried to log in, did I discover that my account had been closed by the casino. It’s poor service that they couldn’t send me an email to inform me about the problem. Only when I emailed them did I receive a weak justification. I’m left with the feeling that they wait to block an account until there is a possibility they might lose money. I couldn't imagine it would be forbidden to log in via two devices.

Undertegnede har spillet på dette casino, både på min laptop og på min I-Pad. Disse har forskellige mailadresser, men stadig 1 person og 1 betalingskort anvendt. Aktuelt har casinoet udelukket mig med begrundelsen " Multiaccount ". ( ID 61020511 og ID 61890704 ) Finder det besynderligt at casinoet ikke har nogen indvendinger så længe det er kunden der sætter penge ind til dem. De burde komme med en advarsel om at man har en konto tilknyttet en anden e-mailadresse. Da jeg havde sendt dem verifikationsoplysninger fik jeg ingen mail tilbage om hverken godkendt eller afvist. Først efter 4 dage da jeg forsøgte at logge ind, opdagede jeg at kontoen var lukket af casinoet. Ringe service at de ikke kunne sende mig en mail og informere mig om problemet. Først da jeg sendte en mail til dem fik jeg en tynd begrundelse. Sidder tilbage med en fornemmelse af at de venter med at blokere ens konto indtil det er dem som muligvis skal af med penge. Jeg havde ikke fantasi til at forestille mig at det kunne være forbudt at logge på via 2 enheder.

Hello Hector1212,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.

• When did you create your first and when the second account?
• Did you claim bonuses on both?
• Are both accounts now closed?

Please note that it is strictly forbidden to create multiple accounts and the casino has right to block both and confiscate any balance on them.

Looking forward to your answer.

Regards,

Nick