HitNSpin Casino - プレイヤーの入金が不足しています。

The bank deducted 50 Euros, but after the deduction, the transaction was canceled by your bank. The money is neither in my checking account nor in the player account. Where is my money 💰? If my money doesn't reappear by Monday, either in the player account or in my checking account, I will involve the police. This is theft.

d i e Bank hat abgebucht 50 Euro und nach der Abbuchung wurde die Transaktion von ihrer Bank abgebrochen. Das Geld ist weder auf meinem Girokonto noch auf dem spieler Konto eingegangen. Wo ist mein Geld 💰. Sollte mein Geld bis Montag nicht wieder auftauchen, werde auf dem Spieler Konto noch auf meinem Girokonto, werde ich die Polizei einschalten. Das ist Diebstahl

Dear niegischclaudia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear niegischclaudia

Has your deposit been credited yet?

Can you specify the disputed transaction ID?

Regards

Dear niegischclaudia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.