HitNSpin Casino - プレイヤーの撤退が遅れています。

For over 2 weeks, I have been attempting to withdraw my winnings. KYC is complete. I've emailed and conversed via chat. I've tried bank transfer and mastercard/visa. Now with MiFinity. They also keep waiting the maximum number of days before anything happens. I feel as though the chat representatives are getting tired of my enquiries. No, I do not believe that a 9.2 is a fair rating for Hitnspin. The last I heard was that I should hear back within a few hours...😞

Över 2 veckor har jag försökt ta ut min vinst. Kyc är klart. Jag har mailat och talat med chat ..jag har testat med banktransfer och mastercard/visa. Nu med mifinity. De väntar också med maximum dgr innan något händer. Jag känner att de flesta i chat är trötta på mina frågor. Nej...jag kan inte tycka att 9.2 är ett rättvist betyg för Hitnspin.... Sista jag fick höra nu var att jag skulle höra av mig inom några timmar...😞

Dear Raijsan66,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• During your attempts to withdraw your winnings were your requests cancelled?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello Hello. On 28/3 I questioned for the first time why my withdrawal had been rejected. They replied that I needed additional kyc. I sent this to them. Then I tested again. Got rejected again. They said it was a technical problem. They asked me to make another withdrawal. I tested again. Declined again...I tried both bank transfer and mastercard/visa. Apparently didn't work. They kept saying they are sending someone in authority to check the problem. Now I have tried Minfinity. My requests have been approved for withdrawal each time. Every time after about 5 days they have withdrawn money from my game account and it says progress.

Hejhej. Den 28/3 ifrågasatte jag första gången varför mitt uttag blivit rejected. De svarade att jag behövde additional kyc. Jag skickade detta till dom. Sedan testade jag igen. Blev avslag återigen. De sa att det var technical problem. De bad mig att göra ett nytt uttag. Jag testade igen. Avslag igen...jag testade både banktransfer och mastercard/visa. Funkade tydligen inte. De sa hela tiden att de skickar till någon behörig att de ska kolla problemet. Nu har jag försökt med Minfinity. Min förfrågningar har godkänts för withdrawal varje gång. Varje gång så efter ca5 dagar har de dragit pengar från mitt spelkonto och det står in progress.

Hello again. Now I have received some 350 euros for Mifinity. Maybe the rest will come in a few days☺️. Hope. But in any case, things have gone awry and no one has been able to answer why...

I wish you a nice evening🥀

Hej igen. Nu har jag fått en del 350 euro till Mifinity. Kanske kommer resten inom några dagar☺️. Hoppas. Men hursomhelst så har det ju krånglat och inget har kunnat svara på varför...

Jag önskar Er en fin kväll🥀

Dear Raijsan66, Thank you very much for the update. We will keep this complaint open until you confirm the rest of your funds were received successfully. Please keep me informed about any further developments.

Hello Hello. I have not yet received the rest of my money. My withdrawal is 1950 euros and it says progress. We'll see in the next few days👍💐

Hejhej. Jag har ännu ej fått resten av mina pengar. Mitt uttag är på 1950 euro och det står in progress på det. Vi får se inom de närmsta dagarna👍💐

Hello Hello. Still no money. Spoke to the chat but they can't help...

Hejhej. Fortfarande inga pengar. Talat med chatten men de kan ej hjälpa...

Thank you very much, Raijsan66, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Raijsan66,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite HitNSpin Casino representative to join this conversation.

Dear HitNSpin Casino,

Could you please clarify, if there is something that can be done to speed up the withdrawal process?

Thank you in advance,

Mirka

I can't do anything more. I fixed everything with Kyc...and it's verified.

Jag kan ej göra ngt mer. Jag har fixat allt med Kyc...och det är verifierat.

Hello🪻💐🪻I talked to chat again and their answer was this , nothing happened...no money😞

Hello all

We'd like to confirm, that the account is verified, the transactions are approved by the casino.

One request was successfully completed, the player should have received the money, another one is being processed by the external PSP. Can be completed at any time. Unfortunately the casino cannot influence the speed of money clearance.

Kind regards

But how long should the external PSP take to complete?

Men hur lång tid ska det ta för den externa PSP:n att slutföra?

Could they have missed to perform the withdrawal. ?

Kan de ha missat att utföra uttaget. ?

Still no money, just the 350 euros I got then. Hitnspin is really NOT worth that high a score. It's now been a month since I started this process😞

Fortfarande inga pengar, bara de 350 euro som jag fick då. Hitnspin är verkligen INTE värt så högt poäng. Nu är det en månad sedan jag började denna process😞

Hello. I still haven't received the money. 😞

Hej. Jag har fortfarande inte fått pengarna. 😞

Dear HitNSpin Casino,

Could you please provide a timeframe, in which the player can expect to receive his withdrawal?

Thank you.

Still nothing. I have again spoken to chat but they can't help. I have also emailed support, but never get a reply😞

Fortfarande ingenting. Jag har återigen talt med chat men de kan inte hjälpa. Jag har också mailat support, men får aldrig svar😞

Hello. Now They have cancelled my withdrawal...and put all my 1950 euro into my playing account...

Dear Raijsan66

`The transaction was cancelled by the PSP.

We are kindly asking you to withdraw via the available methods within the cashier.

Kind regards

But I got out via mifinity 350 euros... now mifinity is gone as an alternative. I tried t out we mastercard...didn't work...before I tried via bank transfer ..didn't work ....and I don't understand anything about bitcoin stuff....vd what should I do?

Men jag fick ju ut via mifinity 350 euro...nu är mifinity borta som lyernativ. Jag försökte t ut vi mastercard...gick inte...förut försökte jag via banktransfer ..funkade inte ....och bitcoingrejs förstår jag ingenting av....vd ska jag göra?

Dear Raijsan



We suggest trying bank transfer once again.

Thank you for cooperation!

Kind regards

Now I tested via my fuel card visa. Hope you.

Nu testade jag via mitt tankkort visa. Hoppas ni.

According to chat, my withdrawal was rejected due to technical issues! What does it mean?

Enligt chat så blev mitt uttag rejected få grund av technical issues! Vad menas med det?

Hello

All the new withdrawal requests were approved.

Please specify the disputed transaction IDs.

Regards

. Now I've tested with my carpay card visa and bank transfer...so now we'll see.

. Nu har jag testat med mitt carpaykort visa och banktransfer...så nu får vi se.

Hello☺️. Now I have received 1050 euros from my 1950. Now need 900 euros.

Hej☺️. Nu har jag fått 1050 euro av mina 1950. Fattas nu 900 euro.

No...no more money yet.

Nej...inga mer pengar ännu.

Spoke to someone named Reese in chat. She said I have to wait 5 days before I can get the remaining money. I tried to explain tt I started this almost 1 and 1/2 months ago. She was not accommodating. She also said I shouldn't be "upset". I wasn't.

Talat med ngn som hette Reese i chat. Hon sa att jag måste vänta 5 dagar innan jag kan h möjlighet att få resterande pengar. Jag försökte förklara tt jag började detta för nästan 1 och 1/2 månad sedan. Hon var ej tillmötesgående . Hon sa också att jag inte skulle vara "upset". Det var jag inte.

Dear Raijsan66

Just as you may have seen, the casino approved the transactions, and the money is no longer on your gaming balance. Unfortunately, casino cannot speed up the money clearance since it's done on the external PSP side.

Thank you for your patience!

Regards

Which ones do you have as external PSPs? Sorry, but they are not fast or efficient😞

Vilka har ni som externa PSP? Förlåt, men de är inte snabba eller effektiva😞

Dear Raijsan66,

I understand it is frustrating to wait such a long time to receive withdrawal. However, since it is already approved, let's wait for a few more days, to see, if you receive the payment. If you do not, we will try to request a withdrawal with a different payment method, or try to find another solution.

Please let me know, if there are any updates.

Thank you for your patience.

💐

Now my withdrawals were rejected again. Now I'm testing bank transfer and we'll see.

Nu blev mina uttag rejected igen. Nu testar jag banktransfer så får vi se.

Hello💐Now I have received all my money☺️👍🌹Thanks casino guru for the help and thanks also to Hitnspin💐

Hej💐Nu har jag fått alla mina pengar☺️👍🌹Tachk casino guru för hjälpen och tack även till Hitnspin💐

Dear Raijsan66,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

Casino.Guru