HitNSpin Casino - 当該プレイヤーは出金が遅れていると考えています。

I requested an LTC from HitnSpin on the 4th of June.

They told me it had been approved by their casino and was with their third party payment provider. This has still not been processed and no matter how much I chase they give me the same copy and paste response of it's the third party payment processor fault.

I'm not sure if the casin is having financial trouble or just being scammers.

Dear shirlotano,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello!

According to our records, the withdrawal request amounting 300EUR was successfully completed at 17.06.2024 14:39:17 (UTC).

Dear player, can you please confirm the money was received?

Regards

Dear shirlotano,

Have you received your withdrawal from the casino yet?

It failed after pending for 15 days to LTC. Then I re requsted to skril and it was processed same day.

Dear shirlotano,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru