Hot.Bet Casino - プレイヤーのアカウント閉鎖リクエストは無視されます。

The casino is not deleting or closing my account. Despite emailing the casino twice to inform them that I am addicted to gambling and request an immediate permanent closure.

Das Casino löscht bzw. schließt mein Konto nicht. Obwohl ich dem Casino via Mail zwei mal mitgeteilt habe das ich spielsüchtig bin und eine dauerhafte Schließung mit sofortiger Wirkung möchte

Dear Marti89,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please forward me the emails with the account closure request you sent to the casino? My email address is veronika.l@casino.guru.

Have you received any response from the casino regarding your account closure request?

When was the last time you communicated with the casino via email or chat?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika