Hunt Casino - プレイヤーの撤退が遅れています。

On August 30th, I made a withdrawal request after winning using the campaign that was happening at the time.

However, to this day, the withdrawal has not been processed. They have cited reasons such as "waiting for final stage approval" and "security check," but with such delays, it just seems like a stalling tactic.

I have already passed the KYC verification and have made successful withdrawals in the past. Please address this issue.

8月30日に、その当時に行われていたキャンペーンを利用して勝利したので出金申請をしました。

しかし、現在に至るまで出金されていません。理由として、「最終段階の承認待ち」、「セキュリティーチェック」などをあげていますが、こんなにも遅いとただの遅延行為にしか見えません。

KYCは通過しており、過去には出勤もされています。よろしくおねがいします。

Hello mcileusv,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Hunt Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

-Identity verification will be completed in October 2023.

・Used a bonus

・The last time I contacted support was on November 9, 2024. I asked why the withdrawal was delayed, and was told it was a security check, so I asked for the withdrawal again.

・本人確認が完了したのは2023年10月です。

・ボーナスを使用しました

・最後にサポートに問い合わせたのは2024年11月9日です。出金が遅れている理由を尋ね、セキュリティーチェックと言われたので再度出金を催促しました。

Hello mcileusv,

Can you please forward the communication between you and the casino along with your withdrawal history tab to nikolas.b@casino.guru for further review?

Looking forward to your answer.

Regards,

Nick

I have sent it. Thank you.

送りました。よろしくおねがいします。

Thank you mcileusv for all the information provided so far. I will now forward your complaint to my colleague Katka (katarina.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear mcileusv, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

I will now contact Hunt Casino outside this complaint thread and let you know any new information once I receive it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I am sorry I could not be of more help on this occasion.

Best regards,

Katarina