iBet.com Casino - プレイヤーのボーナスが遅れます。

They don't give the bonus even though it's there, first they claim it's out of date even though it's not and then they come up with a visual error and I deposited just because of the bonus, this has happened a couple of times already. They demand screenshots of the offer before they start giving explanations...

Eivät myönnä bonusta vaikka se on siellä,eka väittävät että on mennyt vanhaksi vaikka ei ole ja seuraavaksi keksivät,että on visuaalinen virhe ja talletin ihan sen bonuksen takia,tämä sama käynyt jo pari kertaa.vaativat kuvakaappaukset tarjouksesta sen kun antaa alkavat selitykset...

Hello rokkari76,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iBet.com Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you claim any bonuses in the past?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi, my account was confirmed about a year ago, and I've applied for bonuses a couple of times. The last message came from there on March 15-25, stating that the relevant team had investigated the matter and the bonus had expired, even though it expires on September 1-25. By the way, the exact same thing happened to an acquaintance as it did to me, and it's about the same bonuses.

Hei tili on vahvistettu noin vuosi sitten,ja olen hakenut pari kertaa bonuksia.15.3-25 viimeksi viestiä tuli sieltä ja ilmoittivat,että vastaava tiimi tutkinut asiaa ja bonus on vanhentunut vaikka se vanhentuu 1.9-25.muuten yhdelle tutulle kävi täysin sama homma ku minulle ja kyse on samasta bonuksista.

Yes, and that bonus is still available there with a deposit of €40.

Niin ja kyseinen bonus on vieläkin siellä saatavilla 40€ talletuksella.

Dear rokkari76,

I hope you are doing well.

Could you please confirm whether you still have the €40 you deposited to receive the bonus, or if it has already been used?

Unfortunately, such situations are fairly common, and players are generally advised not to use the deposited balance in these cases. The most common resolution is either a refund of the deposit without any restrictions or the addition of an alternative bonus. However, this is typically only possible if the deposit remains untouched.

Looking forward to your response.

Best regards,

Nick