IceCasino - プレイヤーが賞金を受け取れずにいます。

Have a pending withdrawal at ICE CASINO since April 25 ,still nothing.Contacted live chat and response is always the same that it's not their fault it's the intermediary bank.They have offered that I cancel the withdrawal and try bank transfer I asked them if that would speed things up and reply was that we can't predict that!!!!! I asked if they could find out what the delay is and was told they can't do that ,which is crazy.I don't understand how they can say it is 5 days for a withdrawal this size and then when confronted say they cannot predict a payment date.I am fully verified.and KYC checked

Dear GURUFAN67,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Am fully verified and KYC checked tomorrow is day 14 so will get back in touch . Thanks 👍

Day 14 now still nothing from Ice Casino contacted them again via chat and email ,but just the same response that it's not their fault and they cannot check why it is delayed.They say it is being processed but they don't know how long it will take Also asked if they could trace the payment they made and the answer was no,just not good enough as my deposits go through very quickly

Dear GURUFAN67,

Have you received your withdrawal from the casino yet?

No haven't received it.

Day 15 and counting , contacted support and was told to wait,but don't know how long????

Day 16 and counting!!!! Contacted Ice Casino support more or less same answer as Day 1

Day 16 of waiting and my withdrawal has been returned to my casino account unbelievable!!!!!!!

Thank you for your reply, GURUFAN67. Have you made any successful withdrawals before? Could you please advise which payment method to withdraw your winnings have you opted for and if you tried any alternative withdrawal methods?

Have you accumulated your winnings with or without an active bonus?

Thanks for all your help money was put bk onto my casino balance and unfortunately I lost it.,maybe that's the whole idea of an 17 day delay.Am closing my ice account as the service is dreadful.Once again thanks.

I am sorry to hear that you have lost your winnings. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. I really hope you will find a casino that offers faster withdrawals.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.