IceCasino - プレイヤーのアカウントがブロックされました。

Hello marning,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you playing in this casino? Was your account verified in the past? When was the last time you withdraw from the casino?

Looking forward to your answer.

Regards,

Nick

I would like to ask IceCasino to join us and help us resolve the player's issue.

hope so. Yesterday, icecasino sent me an email insisting that I was using vpn to deduct my balance and keep only the last deposit. I can only accept their decision. I live in Budapest, do I really have to hide my ip to go to Norway? Incomprehensible. I'll email you to take a look. Customers are always vulnerable.

Hello all,

We'd like to confirm, that the Casino has indeed requested the proof of gaming activity from Oslo (Norway), since we can see the gameplay on Aug 09.

Dear marning,

Can you kindly provide us with such a proof?

Thank you in advance!

Best regards

I can't provide proof, I confirm that I haven't used a vpn, and of course I haven't been to Norway. I am always at home in Hungary. Think about it in another way, I am legal betting in Hungary, why go to Norway or use a vpn to hide my location. There is no need for that. You insist that you have evidence, and you insist that your system is okay. You are strong.

Dear IceCasino,

Can you please forward the log history of the player to nikolas.b@casino.guru?

Also what advantage did the player get from a single log from a different country? Does it affect anything at all?

Hello Nick,

The proofs were provided.

Also included the comments.

The issue should be resolved.

Kind regards

Hello all

Glad my account is ready to use. My money has also arrived. Even if the process is tortuous, the results are always good. thanks.

Thank you for your help, Nick.

Thanks, icecasino can finally solve it for me. While I don't know what happened in between, you guys did a good job dealing with this.

Thank you marning for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick