IceCasino - プレイヤーの出金が遅れている。

Payouts are usually quick. Since 4.8 I always get different answers, system error money goes out today, then system error again, then money is transferred. But the status is like the first day

Normalerweise erfolgten die Auszahlungen schnell. Seid den 4.8 bekomme ich immer verschiedene antworten, System Fehler Geld geht heute raus ,dann wieder system Fehler , dann Geld wird überwiesen. Aber der Status ist wie am ersten Tag

Dear pinkie1961,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I've already had a lot of payouts at Eis Casino, everything went normally within five days or three days, I had my money point and this money was earned from a bonus credit. My friend made a withdrawal at the same casino yesterday and four hours later if her account has had all the documents at Eis Casino for over a year

Ich hatte schon sehr viele Auszahlungen bei Eis Casino alles lief normal innerhalb von fünf Tagen oder drei Tage hatte ich mein Geld Punkt und dieses Geld wurde aus einem Bonus Guthaben erspielt. Meine Bekannte hat gestern beim selben Casino eine Auszahlung gemacht und vier Stunden später ob ihr Konto gehabt alle Dokumente hat Eis Casino seit über einem Jahr

Yesterday they said it was up to the bank, they only transfer money at the weekend.

Gestern hieß sagte man, es liege an der Bank ,die überweisen nur am Wochenende.

Thank you for the update, pinkie1961. In this case, I would recommend that we give it a few more days, and if there is no development, we will intervene. Please, let us know if you receive your withdrawal in the meantime.

If there's anything new, I'll let you know

Falls es was neues gibt melde ich

Hi Kristina the money went out today you can close

Hi Kristina das Geld ging heute raus kannst du schließen

Awesome news, pinkie1961. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.