IceCasino - プレイヤーの出金リクエストはアカウントのブロックにつながります。

Hello,

I mistakenly created two accounts at ICE Casino.

However, only one of them was verified and I have deposited a lot of money into it.

Now, I wanted to withdraw winnings of 400€ for the first time and I was blocked.

Hallo,

Ich habe versehentlich zwei Konten bei ICE Casino erstellt.

Jedoch war nur eines davon verifiziert und mit diesem habe ich viel Geld eingezahlt.

Nun hätte ich das erste Mal einen Gewinn von 400€ auszahlen wollen und wurde gesperrt.

Dear Eskimee,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IceCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please specify when you created these two accounts in the casino? Have you played with any bonuses on either account?

Were you in contact with the casino support prior to submitting a complaint?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have now found an agreement with ICE Casino. Thanks for the help!

Ich habe nun mit ICE Casino eine Einigung gefunden. Danke für die Hilfe!

Dear Eskimee,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and IceCasino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru