IceCasino - プレイヤーの撤退がキャンセルされました。

I want to report the ice casino for bad behavior, I have made a withdrawal request and after three days they reject it without any reason and even though I have passed the kyc verification

Hello antonaras7,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

ok, thank you, the case was completed by contacting the casino, we solved the problem the withdrawal is complete 

Thank you antonaras7 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick