IceCasino - プレイヤーの撤退が遅れ、拒否されました。

I submitted withdrawal a 2 days ago they told me to wait maximum 2 days will be taken to processed withdrawal but after 2 days they rejected my withdrawal now they are again saying need to wait wait 2 days. This is not how a genuine platform works . They are just scamming with people and looting their money.

Dear Purushottam83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Oftentimes, cancellations occur if the requested withdrawal amount exceeds your actual account balance. This can lead to misunderstandings and delay in processing.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the canceled withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Have you made any successful withdrawals before?

No

Could you please confirm that you have passed the KYC verification?

Yes, Fully verified

Did you accumulate your winnings with or without an active bonus?

194€ currently my balance

I deposited 10€

Could you please share your communication with the casino regarding the canceled withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hello all

The player is undergoing additional checks, both in terms of payments and gaming activity, since the no-deposit bonus was used.

Once complete - the withdrawal will be approved.

Kind regards

Then why you told me first to wait 2 days and then intentionally rejected my withdrawal without telling the reason.

Dear player

According to our records, you received your winnings at 07.02.2025 12:39:30 (UTC).

Please kindly confirm

Regards

No not received any money .

You scammers

Hello,

According to the log, you've received the money via ton_ton.

If the money did not reach your account, please kindly report to support.

Regards

Dear Purushottam83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.