IceCasino - プレイヤーの撤退は遅れます。

They state in TOS that withdrawal after KYC verification takes maximum 5 bussiness days, so I was verified 2022/06/15, and my withdrawal has been "in process" ever since. It's been more than 5 bussiness days, and in live chat they tell me to wait another few days. Everywhere else I played it doesn't take more than 2 days to reach my account. Please provide some guidance or help how to deal with this.

Hello mindukas55,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I never ever use bonus money, never use promotions, i try to talk to casino every day but the answer is always the same

Hello mindukas55,

Did you receive any confirmation of your verification? If yes, how many days have passed since? Is it still within the 14 days time frame?

Dear mindukas55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.