IceCasino - プレイヤーの撤退は1か月遅れます。

Dear Lion55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good day

Yes, I have been registered there for a long time and have played a lot and have always received my payouts within 5 working days!

I am also verified!

it has nothing to do with bonus, that was real money

Guten Tag

Ja ich bin seit länger dort angemeldet und habe auch viel gespielt ,hatte auch immer meine Auszahlungen in 5werktagen erhalten !

Verifiziert bin ich auch !

mit bonus hat es nichts zu tun ,das war echtgeld

Good day

I received my money this morning

So everything is done

I thank you for your efforts

Kind regards

Guten Tag

Heute früh habe ich mein Geld erhalten

Also alles ist erledigt

Ich bedanke mich für den Einsatz

Mfg

Dear Lion55,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru