IceCasino - プレイヤーの確認が遅れています。

I have made a withdrawal of 500 euros since yesterday! they asked me for identification in Chat... I have sent all the necessary documents but still nothing not even seen.... yesterday morning I sent them... I tell them I want the money and they keep telling me to wait in the chat

έχω κάνει από χθες μια ανάληψη 500 ευρώ! μου ζήτησαν ταυτοποίηση στο Chat... έχω στείλει όλα τα απαραίτητα έγραφα αλλά ακόμα τίποτα ούτε καν που τα έχουν δει.... χθες το πρωί τα έστειλα... τους λέω θέλω τα λεφτά και μου λένε να περιμένω συνέχεια στην συνομιλία

Hello panosk77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello,

According to our records, the account is verified.

Kind regards

Dear panosk77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.