IceCasino - プレイヤーの賞金には上限があります。

The following comment was written under my rating.

However, my just over 500 € were only converted to 300 €.

so something is not right here at all!

I would like an opinion from the casino. Many Thanks

Unter meiner Bewertung wurde folgender Kommentar verfasst.

allerdings wurden meine knapp über 500€ nur zu 300€ Umgewandelt.

also stimmt hier etwas überhaupt nicht!

ich bitte um eine Stellungnahme vom Casino. Vielen Dank

Dear CasinoDino,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the bonus T&Cs to the Welcome offer and I found this:

"6. Max transfer for money bonus is x5 from the bonus amount received"

The casino representative might have just missed that. However, rest assured that it is not unfair for casinos to set a maximum cashout for their bonuses. In fact, it is very common and if the casino capped your winnings in accordance with the T&Cs, there is not much more we could do. Please, let me know if there is anything else I could help you with.

Looking forward to hearing from you.

Best regards,

Kristina

I'm aware of that, I didn't complain to the casino at the time either. I just think it's wrong that people are lying under my comment and thereby deceiving other players, I would therefore ask the casino to delete the comment.

Das ist mir bewusst, ich hatte mich damals auch beim Casino nicht beschwert. Ich finde es nur falsch, dass unter meinem Kommentar gelogen wird und dadurch andere Spieler getäuscht werden, ich würde das Casino deshalb bitten den Kommentar zu löschen.

Thank you very much for your clarification, CasinoDino. Unfortunately, since this complaint is about the review and not about the problem with capped winnings, we are rejecting this complaint as unjustified. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.